Case Study: LoyaltyOne achieves a 6% increase in associate engagement and stronger cultural alignment with Achievers

LoyaltyOne Cultivates Culture and Alignment with Achievers

LoyaltyOne, a global loyalty solutions provider with over 20 years’ experience, values both client and employee success. Although the company encouraged associates to share success stories, it became clear employees wanted a straightforward way to recognize one another and unify siloed departmental recognition around core values.

LoyaltyOne partnered with Achievers to launch the “Pass It On” program on the Achievers Employee Success Platform in April 2013. The platform saw 93% adoption within two weeks and 97% engagement over the first year, driving cross-functional communication, greater manager involvement, a 6% increase in associate engagement (23% higher than other high-performing companies), and a jump of 10 spots to 6th place in the 2014 AON Hewitt Employer Survey.

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