Case Study: Leading National Retailer achieves 112% increase in customer satisfaction with Achievers Employee Experience Platform

Leading National Retailer - Customer Case Study

A national retailer with more than 225 West Coast locations and a history of innovation in food and retail faced the challenge of improving customer satisfaction and loyalty by better aligning frontline employees with company goals amid shifting workforce dynamics.

They deployed the Achievers Employee Experience Platform—an Employee Success program combining in‑the‑moment recognition, rewards, goal alignment and analytics—and ran a controlled Mystery Shopper study. Results included a 112% chain‑wide increase in customer satisfaction within six quarters, 70% of stores reaching 90% approval (up from 33%), and a 2% CSAT lift in the participating districts, with analytics confirming a clear link between engagement, recognition and sales.