Case Study: Livingston International boosts employee belonging and reduces new-hire turnover with Achievers Workforce Institute’s Belonging Model

How Livingston International has applied the Achievers Workforce Institute’s Belonging Model to enhance their Employee Engagement strategy

Livingston International, a Toronto‑based logistics and customs brokerage firm with over 3,000 employees across North America, Europe and the Far East, sought to strengthen employee engagement by prioritizing belonging as part of its DEI efforts. After adding a custom belonging question to its biannual Achievers engagement survey, leadership wanted to better understand whether people felt welcomed, connected and supported—and to reduce early turnover by improving the onboarding experience for in‑person and remote hires.

Using the Achievers Workforce Institute’s five‑pillar Belonging Model, Livingston focused on Welcomed, Connected and Supported. Actions included leadership workshops, a Day‑1 virtual onboarding session, a buddy/onboarding ambassador program, extended onboarding from three to six months, regular follow‑ups and department‑level reporting so managers could act on feedback. The changes have kept belonging scores high and generated rich qualitative comments; Livingston continues to track quantitative and qualitative data to guide improvements and work toward improved retention for new associates.

Livingston

Karin Knecht

Director of Global Talent, Learning, and Organizational Development