Case Study: Discover achieves scalable, visible employee recognition and improved engagement with Achievers' Employee Success Platform (Bravo)

Discover’s commitment to recognition drives employee engagement and customer happiness

Discover, a leading U.S. digital banking and payments company, faced limitations with a homegrown recognition tool that was unreliable, not scalable, lacked visibility, and demanded too much manager time. Wanting a consistent, global, user-friendly platform to standardize recognition, increase visibility, and make rewards meaningful, Discover set out to replace the legacy system.

They chose Achievers’ Bravo, rolling it out to 14,500 employees and consolidating social and points-based recognition, awards, campaigns and peer connections into a central hub. The platform drove rapid adoption and impact — recognitions rose 400% in year one, account activation reached 97% with 66% monthly active users, managers reported time savings and more frequent, broader recognition, and Discover saw improved employee engagement, customer satisfaction and sales alongside industry recognition for its engagement work.

Discover

Joanna Kalantzis

Senior Manager, Internal Communications & Employee Engagement