Case Study: CHRISTUS St. Michael Health System achieves higher associate engagement and reduced turnover with Achievers

CHRISTUS leverages Achievers platform to drive business success and employee engagement

CHRISTUS Health, a Catholic not‑for‑profit system of more than 600 centers and ~45,000 Associates, faced fragmented, homegrown recognition practices that limited system-wide visibility and cross-site celebration. Leadership wanted a single platform to engage Associates, standardize peer-to-peer recognition and milestone awards, and consistently celebrate moments that matter across ministries.

CHRISTUS rolled out Achievers’ platform as “kudos!”—integrating recognition into onboarding and leader training, using points-based peer recognition and targeted campaigns (e.g., Associate Resiliency and Near Miss/Zero Harm). Adoption and engagement soared (≈99% leader activation, 90% Associate activation), the Resiliency campaign produced a 2.9% lower turnover for participants with a ~$150K gain and 250% ROI, and near-miss reporting increased sixfold—delivering measurable cultural and business impact.

CHRISTUS St. Michael Health System

Jacob Norman

Director of Talent Insights