Case Study: CHRISTUS Health achieves near-100% adoption, improved associate engagement, and reduced turnover with Achievers

CHRISTUS Health combats nurse turnover with 250% ROI

CHRISTUS Health is a Catholic, not-for-profit health system of more than 600 centers and roughly 45,000 team members that faced fragmented, homegrown recognition practices across ministries. Leadership wanted a single, scalable platform to increase peer-to-peer recognition, standardize milestone and years-of-service celebrations, and surface moments that matter to improve associate engagement and reduce turnover.

CHRISTUS rolled out Achievers’ platform branded as kudos!, embedding it in onboarding and leader training and using points-based campaigns to reinforce values and drive behaviors (including Resiliency and Near Miss/Zero Harm initiatives). Adoption soared—roughly 90%+ activation with near-universal leader participation—and the program delivered measurable results: a 6x rise in near-miss reporting, a 2.9% lower turnover among resiliency participants, nearly $150K in investment gains and a 250% ROI, along with sustained increases in recognition and engagement.

CHRISTUS Health

Jacob Norman

CHRISTUS Health