Case Study: Alaska Airlines improves maintenance visibility and passenger safety with Accruent Maintenance Connection

Alaska Airlines improves upkeep across 100+ airport locations with Accruent EMS

Alaska Airlines, a major U.S. airline headquartered in Seattle, faced the challenge of managing thousands of critical assets across its facilities to avoid equipment downtime and ensure passenger safety. They lacked a system for tracking work order status and real-time visibility into maintenance projects, which was a significant risk for an organization known for its high customer satisfaction.

To solve this, Alaska Airlines implemented Accruent's Maintenance Connection for asset management and work order tracking. The solution provided real-time visibility, preventive maintenance scheduling, and a centralized system for technicians. The results included full visibility into work orders, improved equipment uptime, and a safer environment, which Accruent helped directly contribute to the airline's continued high customer satisfaction ratings.

Alaska Airlines