Case Study: Air France-KLM Group achieves 60% cost savings and increased chargeback dispute win rate with Accertify

With Accertify, Air France and KLM have achieved 60%1 in cost savings from 2018 to 2022 with an increased chargeback dispute win rate

Air France-KLM, a major global airline group, was defending chargebacks across multiple acquirer tools with dedicated internal teams, resulting in manual, inconsistent processes and rising costs. In 2018 the airline sought to prevent chargebacks, reduce costs, improve efficiency, and centralize reporting.

Air France-KLM implemented Accertify Chargeback Management with Strategic Risk Services, consolidating all acquirer data into a single automated platform and transferring dispute handling to Accertify. The solution increased dispute win rates, delivered 60% cost savings from 2018–2022 and about 20% faster dispute handling, while enabling integrated acquirer collaboration and regular performance reviews.

Air France-KLM Group

Fabrice Planchon

Process Monitoring Manager