Case Study: Virgin Atlantic achieves a 72% chargeback win rate with Accertify Chargeback Management

Virgin Atlantic boosts fraud protection by 42% with Accertify

Virgin Atlantic, a global airline, faced a manual and fragmented chargeback management process that was time-consuming and inefficient. To streamline operations and improve productivity for its team, the airline turned to its existing vendor, Accertify, to adopt its Chargeback Management platform.

By implementing Accertify's solution, Virgin Atlantic consolidated nine different portals into a single interface, automating evidence creation and linking disputes directly to transactions. The results were significant, with Accertify helping Virgin Atlantic achieve a first-in-class chargeback win rate of 72% and a 42% year-over-year increase in fraud protection, creating major financial and operational impact.

Virgin Atlantic