Case Study: SuperJeweler achieves 84% chargeback reduction with Accertify’s Interceptas

SuperJeweler Improves Fraud Prevention with Accertify

SuperJeweler, a leading online jewelry retailer with over 27,000 items and part of Hansa, was battling rising credit-card fraud and chargebacks. A two-person team manually vetted high-value orders—often requiring customers to fax IDs—which delayed fulfillment, inconvenienced buyers, and sometimes spoiled gift surprises, so the company needed a scalable, less intrusive fraud-screening solution.

In October 2009 SuperJeweler deployed Accertify’s Interceptas to automate transaction screening, queuing and review with configurable rules and dashboards. The platform sharply reduced chargebacks (an average 84% monthly reduction year-over-year in the first year), lowered manual effort, improved customer experience, and achieved a measured ROI of $17 in fraud prevented for each $1 spent.

SuperJeweler

Hetal Shah

Fraud Prevention Manager