Case Study: Ticketing Company achieves fewer manual reviews and higher order acceptance with Accertify

Since implementing Accertify’s User Behavior Analytics, one of our clients’ manual reviews decreased by 64%, with the false-positive rate falling to 30%.

Ticketing Company was looking to strengthen fraud detection and reduce the burden of manual reviews as its business grew. By working with Accertify and its UBA solution, the company gained better visibility into device behavior and user patterns to help distinguish genuine customers from advanced fraudsters.

Accertify implemented UBA to identify risky signals such as unusual device/browser combinations, low browsing time, and high-risk copy-and-paste behavior. The results were swift: manual reviews dropped by 64%, the false-positive rate fell to 30%, and order acceptance increased by 1.1%, improving operational efficiency and reducing rejected transactions.