Case Study: Rentalcars.com achieves a 23% reduction in chargebacks with Accertify Fraud Management solution

Rentalcars.com reduces chargebacks by 23% using the Accertify Fraud Management solution

Rentalcars.com, the world’s largest online car rental broker serving customers in 163 countries, faced rising fraud and chargebacks as transaction volumes grew. With minimal customer data and a manual, unscalable Excel-based screening process, the company needed an automated, scalable way to detect fraud and defend chargebacks without adding staff.

Rentalcars.com implemented Accertify’s Interceptas data and chargeback management solutions in under three months, using prebuilt rules tuned by Accertify’s Professional Services. The platform automated risk screening, enabled in-house control and rapid rule changes, and simplified chargeback documentation. As a result, chargebacks fell by 23% and fraud losses declined even as transaction volume grew, while the team eliminated manual spreadsheets and improved operational efficiency.

Rentalcars.com

Julie Nauwelaers

Loss Prevention Manager