Case Study: Nationwide Building Society boosts app authentication and PSD2 compliance with Accertify SCA Optimisation

Nationwide Building Society boosts app authentication to 70% with Accertify

Nationwide Building Society (NBS) needed a solution to comply with PSD2 Strong Customer Authentication regulations without introducing excessive customer friction and cart abandonment during online purchases. To address this challenge, they turned to the vendor Accertify and its SCA Optimisation service.

Accertify implemented a solution that detected and prevented fraud while authenticating legitimate account activity. This allowed Nationwide to seamlessly boost its banking app authentication adoption rate from 32% to 70%. The results ensured PSD2 compliance for NBS while simultaneously reducing both friction for legitimate customers and fraud.