Case Study: Despegar.com achieves automated, scalable fraud prevention and reduced false positives with Accertify

At Despegar.com, Online Fraud Is No Longer an Obstacle to Achieving Scale

Despegar.com is a leading Latin American online travel agency operating in 20 countries, offering flights, hotels, car rentals and vacation packages. Rapid growth in online bookings brought increasingly sophisticated card-not-present fraud, and Despegar’s in-house rules-based system required heavy manual review and lacked scalability and modern authentication, so the company sought a more automated, integrable fraud-fighting solution.

In December 2010 Despegar implemented Accertify’s Interceptas platform to automate screening, integrate third-party validation, and provide customizable, multilingual rules and dashboards. Within six months the company maintained fraud rates below the industry average while increasing review efficiency by more than 40%, reducing false-positive rejections by over 50%, centralizing operations and achieving scalable, cost-effective fraud prevention with better customer experience.

Despegar.com

Dieter Spangenberg

Despegar