Case Study: Motorcycle Superstore achieves same-day fulfillment and 79% fewer fraud chargebacks with Accertify

Accertify’s “Triple Play” Keeps Motorcycle Superstore Ahead in its Race for Customer Satisfaction

Motorcycle Superstore, a leading online retailer of motorcycle gear and parts founded in 1997, had grown into a national operation with two warehouses and nearly $100M in sales but was hampered by in-house, manual fraud and payment processes. Those bottlenecks slowed order fulfillment to two–three days and made scaling and international expansion difficult.

By adopting Accertify’s integrated payment, fraud management and chargeback services (implemented between 2008–2011) and using Accertify Managed Services, Motorcycle Superstore cut fulfillment to same-day shipping—often within an hour—reduced fraud chargebacks by 79% in six months, reclaimed operational capacity, and enabled initial expansion into the UK.

Motorcycle Superstore

Jason Miller

Chief Technology Officer