Case Study: ShowroomPrive Achieves 75% Cut in Chargebacks, 33% Fewer Account Takeovers and 90% Frictionless SCA with Accertify

Accertify helped Showroomprivé cut Account Takeover Fraud by 33%1 , decrease Chargeback Fraud by 75%1 and successfully transitioned to SCA regulation with risk exemption for 90%1 of its members

Showroomprivé is a leading European, event-driven online fashion retailer with over 25 million members that was facing rising chargebacks, gift card abuse and account takeover (ATO) attacks. Its legacy, in‑house fraud tools and fragmented PSP controls couldn’t keep up, and the company needed a single, scalable fraud platform and a smooth Strong Customer Authentication (SCA) transition.

Showroomprivé implemented Accertify’s Intercept fraud module, Device Intelligence, Managed Services and Transaction Risk Analysis to enable frictionless SCA. The result: ATO fraud fell 33%, chargeback fraud losses dropped 75%, more than €1M saved, under 1% of transactions now need manual review, order processing time fell from seven minutes to under two (≈70% faster), and 90% of members enjoy a seamless checkout experience.

ShowroomPrive

Melissa Offranc

Risk, Payment & Fraud Manager