Case Study: Fender achieves faster invoice processing and increased employee job satisfaction with ABBYY Digital Intelligence

Fender chooses ABBYY Digital Intelligence to transform the accounts payable process and increase employee job satisfaction

Fender Musical Instruments Corporation, a leading maker of guitars and musical gear, tasked its Scottsdale accounts payable team with processing global invoices from more than 2,000 vendors in varied layouts and languages. The team relied on manual email sorting and SAP data entry, creating delays and limiting scalability, while requiring seamless integration with UiPath and SAP.

Fender implemented ABBYY’s Digital Intelligence platform to automate invoice capture, multi‑language data extraction and classification, routing about 80% of invoices through verification without human touch and handing records to a UiPath robot for SAP posting. The result: faster, more accurate invoice processing, improved payment flow, redirected staff time to higher‑value work, and better use of financial and human resources — increasing overall employee satisfaction.

Fender

Michele Sease

Finance Manager