Case Study: University Medical Center Health Center achieves improved employee satisfaction and leadership accountability with HealthcareSource Performance Manager

UMC Implements Performance Manager to Improve Employee Satisfaction and Leadership Accountability

UMC Health System, a 3,000-employee teaching hospital in Lubbock, Texas, needed a reliable way to maintain its high employee satisfaction (97th percentile nationally) while improving leader accountability and making performance appraisals more effective. The organization wanted accurate job descriptions, measurable competencies (including attitudes and patient communication), and a method to track leader performance and appraisal workflow across the system.

UMC implemented HealthcareSource’s Performance Manager (with Position Manager) and was live in under six months with a dedicated implementation team. Managers praised the system’s ease of use and single-source access to appraisal and competency data; it streamlined year-round feedback, guided leaders through consistent appraisal processes, increased leader accountability, and helped the organization manage its employee satisfaction goals.

University Medical Center Health Center

Adrienne Cozart

Vice President of Human Resources