Case Study: Silverado Senior Living achieves higher caregiver quality and increased customer satisfaction with HealthcareSource Staff Assessment

Silverado implements behavioral assessments and increases customer satisfaction

Silverado At Home’s Dallas branch provides in-home care for patients with dementia and other memory-impairing diseases, a role that requires compassion, adaptability and reliable scheduling. Hiring about 20 caregivers a year, the office found traditional applications and interviews inadequate for revealing whether candidates truly fit the job’s behavioral and customer-service demands.

After adopting HealthcareSource’s Staff Assessment, candidates complete an online behavioral assessment before interviews, giving recruiters actionable fit scores and a tailored interview guide. The tool reduced interview time, filtered out poor fits, increased the percentage of high-quality candidates interviewed, boosted recruiter productivity, and led to noticeably higher customer satisfaction and more compliments about staff.

Silverado Senior Living

Jared Wright

Office Manager/Recruiter