Case Study: Penn Medicine cuts early turnover nearly 50% and saves $1M+ annually with HealthcareSource

Penn Medicine significantly reduces turnover and identifies top talent

Penn Medicine, a leading academic medical center with 15,000 clinicians and staff serving millions of patient visits annually, faced a challenge in reliably measuring the quality of its hires despite high application volumes and high expectations for patient care. Director of Talent Acquisition Courtney Brown launched an initiative to integrate best-practice selection methods to ensure staff consistently met the organization’s standards for service and safety.

Penn Medicine implemented HealthcareSource Staff Assessment, a behavioral pre-employment tool that evaluates competencies like service excellence, compassion, and teamwork and provides structured, role-specific interview guides and scoring. After a nurse-manager pilot it became mandatory systemwide, resulting in nearly a 50% reduction in turnover in the first six months, conservatively saving over $1 million annually, improving hiring consistency and prompting a pilot of HealthcareSource’s leadership assessment.

Penn Medicine

Courtney Brown

Director of Talent Acquisition