Case Study: Pen Bay Healthcare achieves 86% on-time, compliant performance appraisals with HealthcareSource Performance Manager

Pen Bay Healthcare sees Dramatic Improvements in Performance Appraisal Process Using Performance Manager

Pen Bay Healthcare, a 1,700‑employee community health system serving Midcoast Maine, faced a cumbersome paper‑based performance appraisal process that left about half of appraisals incomplete or late, risked non‑compliance with The Joint Commission, and relied on hundreds of outdated job descriptions.

Pen Bay implemented HealthcareSource Performance Manager (building on its use of Position Manager) on a tight two‑month timeline; the intuitive system streamlined appraisals, improved manager access to information, and encouraged more face‑to‑face coaching. The change reduced paperwork, produced accurate job descriptions, generated positive manager feedback, and exceeded the 85% on‑time completion goal (achieving 86%), restoring compliance and improving organizational culture.

Pen Bay Healthcare

Erika Stone

Recruitment and Performance Manager Specialist