Case Study: Exeter Hospital achieves streamlined hiring and onboarding with HealthcareSource's Position Manager

Outstanding system functionality and top-notch client service prompts Exeter Hospital to switch back to Position Manager®

Exeter Hospital, a 100‑bed community hospital in Exeter, NH, faced stiff competition for clinical talent due to proximity to other facilities and Boston. After replacing HealthcareSource’s Position Manager® with another ATS, the hospital experienced extensive configuration needs, poor vendor support and training, a clunky applicant experience, falling application rates, and workflow problems—such as no clear requisition ownership—that strained recruiters and hiring managers.

Exeter switched back to Position Manager and implemented it in three months with dedicated, hands‑on HealthcareSource support and Lawson HRIS integration. The intuitive, healthcare‑specific ATS and robust training decreased applicant call volume, boosted applications, automated HRIS data transfer (reducing manual entry and errors), and centralized hiring communications—leaving applicants, hiring managers, and recruiters more productive and satisfied.

Exeter Hospital

George Ravalico

Director of Recruitment and Retention