Case Study: Morning Pointe Senior Living achieves 19% reduction in employee turnover with HealthcareSource Senior Living

Morning Pointe Tackles Turnover with HealthcareSource Senior Living

Morning Pointe, a senior living provider, was struggling with high employee turnover driven by caregiver burnout: in 2012 the company-wide turnover rate was 37%, with resident assistants at 38% and other roles at 36%. Leadership recognized that the problem required changing their hiring process, not just managing symptoms.

In 2012 Morning Pointe implemented HealthcareSource Senior Living™ and began using structured assessments and selection tools to get a fuller picture of candidates. After two years turnover for all jobs except resident assistants fell 11 points to 25%, resident assistant turnover dropped to 35%, and overall turnover declined by 19%; assessments revealed that poor judgment and weak job knowledge strongly predicted separations, enabling smarter hiring and reduced churn.

Morning Pointe Senior Living

Melissa Locke

SPHR, Vice President of Human Resources