Case Study: Franciscan Missionaries of Our Lady Health System achieves streamlined, data-driven recruiting and standardized processes with HealthcareSource

Franciscan Missionaries of Our Lady Health System Changes the Game by Adopting Lean Recruiting Practices

Franciscan Missionaries of Our Lady Health System — including Our Lady of the Lake Regional Medical Center in Baton Rouge — faced an overwhelmed recruiting team: five recruiters managing about 600 open requisitions with little formal training, weak hiring-manager relationships, poor time management and no metrics to guide decisions.

They enrolled in Lean Human Capital’s Recruiter Academy (an 11-module program with initial onsite sessions and weekly online training) to learn sourcing, intake, time management, candidate development and data-driven practices. The team adopted standardized processes, stronger hiring-manager collaboration and mentoring, and began tracking metrics; outcomes included more strategic sourcing, deeper candidate pipelines, smoother handoffs when staff are out, improved service to managers and broader Lean adoption across the organization.

Franciscan Missionaries of Our Lady Health System

Farrar Anderson

Senior Director of Human Resources