Case Study: Crouse Hospital achieves streamlined professional development and continuing-education tracking with HealthcareSource Performance Manager and NetLearning

Crouse Hospital Uses Performance Manager and NetLearning to Enhance Professional Development

Crouse Hospital, a 506‑bed not‑for‑profit in Syracuse, NY, needed a better way to manage professional development: continuing education was paper‑intensive and hard to track, reporting was difficult, and the hospital struggled to launch and administer a new Professional Nursing Pathway. These challenges made it time‑consuming to assign targeted training, prove compliance, and roll out a consistent career pathway across departments.

By implementing and integrating HealthcareSource Performance Manager and NetLearning, Crouse centralized transcripts and CE records, automated appraisals and reminders, and made targeted computer‑based or live trainings easy to assign. The result was streamlined class development and tracking, robust reporting and competency visibility, smoother rollout of the nursing pathway, reduced paperwork and scheduling costs, and measurable improvements in employee performance management and compliance.

Crouse Hospital

Sarah Peterman

Talent and Learning Management Systems Administrator