Case Study: Central Maine Medical Center achieves reduced turnover and standardized hiring with HealthcareSource

Central Maine Medical Family - Customer Case Study

Central Maine Medical Family (CMMF), a 3‑hospital integrated system with two long‑term care facilities, and Messiah Lifeways, a large continuing care retirement community, both faced hiring challenges: small HR teams, hundreds of hiring managers, intense local competition for talent, and difficulty objectively assessing soft skills and cultural fit with their previous tools. CMMF needed a standardized, reliable way to screen and guide interviews across 300 managers, while Messiah sought better behavioral insight and structured interview documentation.

Both organizations adopted HealthcareSource Staff Assessments (integrated with their applicant tracking systems) to deliver brief web assessments, customized interview guides, behavioral scoring and, for senior candidates, leadership assessments. The solution increased hiring objectivity and manager confidence, supported compliance and development planning, and drove measurable improvements—CMMF cut first‑year turnover from 22% to 15% (nursing turnover from 20% to 11%; overall from 24% to 17%)—while Messiah gained clearer benchmarks, stronger interviews, and better hiring decisions.

Central Maine Medical Center

Beth Bowie

Employment Manager