Case Study: Wilson Medical Center achieves faster, more reliable hiring with HealthcareSource Reference Assessment

Automating Reference Checking Helps HR Save Time and Improve the Hiring Process

HealthcareSource offers a scientifically based, automated reference‑checking solution designed for healthcare HR teams. Faced with stretched HR resources, slow phone‑tag reference checks, inconsistent or limited feedback, and the high cost of bad hires, hospitals like Wilson Memorial and Mary Free Bed found their traditional reference processes inefficient, time‑consuming, and unreliable.

Both hospitals implemented HealthcareSource Reference Assessment to replace phone calls with structured online reference surveys. The system required minimal training, allows multiple checks at once, produces written feedback and consolidated comparison reports, and reduced HR time spent chasing references. Results included faster turnaround, higher‑quality insights for hiring decisions, strong customer support, and projected savings (Wilson estimates about $6,000 annually in time and $50,000 from avoiding bad hires), while hiring managers reported easier candidate comparisons and better evidence for selection.

Wilson Medical Center

John Eve

Vice President, Human Resources