Case Study: ACMC Healthcare System achieves real-time appraisal visibility and increased manager accountability with HealthcareSource Performance Manager

ACMC Healthcare System Raises the Bar and Increases Accountability Using Performance Manager

ACMC Healthcare System, an affiliate of Cleveland Clinic serving more than 100,000 residents in Ashtabula County, Ohio, faced a chaotic, paper-based performance appraisal process for its 1,300 employees. The manual system produced lost forms, generic reviews, little manager accountability and risked noncompliance with The Joint Commission and other regulators.

ACMC implemented HealthcareSource’s Performance Manager (leveraging existing Position Manager integration), migrating 1,300 appraisals and 400 job descriptions in two months. The intuitive, cloud-based solution delivered real-time appraisal visibility, stronger manager accountability, streamlined compliance, and highly rated customer support.

ACMC Healthcare System

Robert Sincich

Vice President of Human Resources