Case Study: Asure Software Retains 80% of Customers with EBQ Customer Service Support

Asure Software retains 80% of renewals worth $1.7M with EBQuickstart

Asure Software, an HR software company, faced the challenge of renewing 250 customer contracts worth $1.7 million within a 60-day period. With no internal resources for this task, they needed immediate external support. They turned to vendor EBQuickstart (EBQ) and its Customer Service Department to implement a dedicated customer retention program.

EBQ provided a team that quickly called all 250 clients, identified decision-makers, and set appointments for Asure's sales team to close deals. This solution enabled Asure Software to retain 80% of its customer base, securing over $1.7 million in renewal revenue. The success of this campaign led to a continued partnership with EBQ.

Asure Software