Case Study: Tim Hortons Fredericton achieves streamlined scheduling and improved staffing with 7shifts

Tim Hortons Fredericton - Customer Case Study

Tim Hortons Fredericton & Minto Group operates 10 Tim Hortons locations in New Brunswick with over 300 team members and a family-style culture. HR Manager Nick Magee — who’s worked every role from team member to manager — struggled with outdated scheduling and communication: printed schedules on office doors, time‑off books, managers memorizing staff availability, and no mobile tools for younger employees. The group wanted a Canadian, restaurant-specific solution that worked on mobile and web.

They implemented 7shifts, letting employees submit availability and time off, managers approve requests, post announcements, and use a Shift Pool for open shifts. Adoption eliminated paper time‑off books, centralized communication across all locations, reduced manager workload, improved shift coverage, and even boosted sales by filling shifts more easily — giving both staff and managers more control and clarity.

Tim Hortons Fredericton

Nick Magee

Human Resources Manager