Case Study: Smoke’s Poutinerie achieves streamlined scheduling and eliminates no‑shows with 7shifts

Smoke's Poutinerie - Customer Case Study

Smoke’s Poutinerie, founded in Ontario in 2009 and now with 100+ locations across Canada and the U.S., is a poutine-focused fast-casual brand known for bold flavors and a young, late-night audience. As the chain scaled, franchisees struggled with old-school scheduling—spreadsheets, POS printouts, binders and ad‑hoc shift trades—which made weekly labor forecasting and communication time-consuming and prone to miscommunication and no-shows.

By adopting 7shifts, Smoke’s franchisees moved to automated scheduling with visual labor targets, in-app communication and mobile shift trading. The result: major time savings for managers, improved labor efficiency during peak periods, dramatically fewer no-shows, fewer phone calls and less stress, and stronger accountability and cost control across locations.

Smoke's Poutinerie

Ryan Smolkin

Chief Entertainment Officer