Case Study: Pavement Coffeehouse achieves streamlined scheduling and improved labor efficiency with 7shifts

Pavement Coffeehouse - Customer Case Study

Pavement Coffeehouse is a growing Boston breakfast chain known for house‑roasted coffee and handmade bagels across six locations. Director of Operations Andy LoPilato struggled with fragmented scheduling tools that didn’t give him a multi‑location view, reliable messaging, or easy access to sales data for forecasting as the business prepared to open additional sites.

Switching to 7shifts (integrated with Square POS) gave Pavement a clean, multi‑location scheduling interface, historical sales data for smarter forecasting, weather and budget tools to control labor, and reliable in‑app messaging. The result: faster, less frustrating schedule building, better labor efficiency and forecasting, improved communication across stores, and a more unified team as Pavement scales.

Pavement Coffeehouse

Andy LoPilato

Director of Operations