Case Study: Nic & Norman’s achieves streamlined scheduling and labor control with 7shifts

Nic & Norman's - Customer Case Study

Nic and Norman’s in Senoia, Georgia, is a celebrity‑backed restaurant (partly owned by members of The Walking Dead crew) that opened to daily lineups but whose owners lacked restaurant experience. General Manager Ronny Clark, a 16‑year industry “fixer,” was hired to turn the initial buzz into repeat business and build reliable operations — especially staffing, scheduling, and labor budgeting — so the restaurant could deliver exceptional service beyond its novelty appeal.

Ronny selected CAKE POS and 7shifts scheduling for their integration and ease of use: CAKE feeds sales into 7shifts for accurate labor planning, while 7shifts’ Manager Log, Wall, and Messaging streamlined communication and scheduling (one manager was trained in eight minutes). Staff adopted the system quickly, schedules are posted at least five days out, and management can see hours and costs easily — contributing to consistent service, strong employee engagement, and rapid growth (300+ five‑star Facebook reviews within two months, nearly 15,000 likes, and continued daily demand including multi‑hour waits).

Nic & Norman's

Ronny Clark

General Manager