Case Study: Chatime Canada achieves lower labor costs and better scheduling visibility with 7shifts

How Chatime Canada Conquered Spreadsheet Mountain

Chatime Canada, the bubble tea franchise with 75 and growing locations, was struggling with inconsistent team management across stores. Each location relied on its own spreadsheets for labor costs and productivity, creating a “spreadsheet mountain” and making it hard for head office to get a clear, consistent view of operations. Chatime turned to 7shifts cloud-based scheduling software to bring scheduling and labor tracking into one place.

With 7shifts, Chatime imported historical sales data to create more accurate forecasts and dynamic schedules, improving visibility for managers and franchisees. The results were strong: one new location cut raw labor cost from 37% to 24% in four months, a 13% improvement, while other stores held labor in the low-to-mid 20% range and made better staffing decisions with forecast accuracy within about 10%.

Chatime

David Nehme

Chatime