Case Study: Hugo’s achieves easier scheduling and lower labor costs with 7shifts

How 7shifts Made Scheduling Easier for This LA Restaurant

Hugo’s, the long-running West Hollywood restaurant that recently expanded to Studio City, needed a more modern way to manage scheduling, labor, and communication as its team grew. The restaurant also wanted a system that could integrate with its Toast POS and better support a staff made up of performers and artists with unpredictable shift changes.

Using 7shifts, Hugo’s streamlined scheduling, shift swapping, team messaging, and manager logs across both locations. The result was saving 3–4 hours per week per location on scheduling, a 12% decrease in labor spend, a 21% increase in labor productivity, 81% higher chat engagement, and an average of 563 manager log entries per month, while managers approved 95% of shift swap requests with far less manual work.

Hugo’s

Jason Elmassian

General Manager