Case Study: Black Rock Coffee Bar achieves major time savings and better labor control with 7shifts

Black Rock Coffee Bar - Customer Case Study

Black Rock Coffee Bar is a fast‑growing coffee chain that builds new locations by promoting employees into franchise owners, which helps preserve its culture across diverse store formats. As the company expanded, managers struggled with scheduling across one‑ and two‑window drive‑thrus, sit‑down locations, and shared staff—relying on dry‑erase boards, spreadsheets and disparate tools that consumed hours and caused missed shifts and inconsistent communication.

Implementing 7shifts centralized scheduling, in‑app messaging, labor budgeting and integrated time‑clocking (7punches), giving managers templates, real‑time notifications and day‑by‑day labor visibility. The result: weekly schedule build times fell from about 2+ hours to 20–30 minutes, better staff accountability and communication, clearer labor cost control, and scalable operations to support rapid growth.

Black Rock Coffee Bar

Clay Geyer

Franchise Owner