Case Study: Zentis achieves greater service transparency and efficiency with 4me

Zentis Reaps the Fruit of a Successful Switch to 4me’s Enterprise Service Management Platform

Zentis, a global food and beverage company headquartered in Aachen, Germany, needed a reliable, future-proof service management platform to replace its aging on-premises ITSM tool. The company wanted an easy-to-use, cloud-based solution with better performance, end-to-end visibility, and the ability to work seamlessly with external partners and providers. Zentis chose 4me for ITSM and ESM, supported by implementation partner Stefanini.

4me helped Zentis implement a transparent, service-centric platform that improved internal and external collaboration, reporting, automation, and vendor integration. The rollout took just 2 to 3 weeks after preparation, and Zentis saw dramatically improved performance, easier management of external vendors, and stronger visibility into service quality and cost. With 4me, Zentis says it now has higher service maturity, increased productivity, and a more agile way to add new services.

Zentis

Udo Hanke

Head of Architecture and Services