Case Study: WWZ achieves improved service quality and efficiency with 4me

WWZ Switched to 4me to Increase Service Quality and Efficiency

WWZ, a Swiss utility and telecommunications provider, needed a future-proof, easy-to-use service management solution to improve service quality and efficiency across the company. The organization was under pressure to replace its existing TicketXpert setup with a cloud-based ITSM platform that could be deployed quickly, supported ITIL best practices out of the box, and remain simple enough for power-user administration. WWZ selected 4me for ITSM and ESM.

4me, implemented with local partner ITConcepts, delivered incident, change, problem, request fulfillment, configuration and asset management, and service level management across two independent tenants for IT and data center services. The rollout was fast and well received, improving user satisfaction and service efficiency while reducing phone, email, and Teams-based ticketing in favor of the 4me portal. WWZ now handles around 120 requests per month in 4me, and the company reports better visibility, flexible integrations via API-first technology, and strong ongoing value from cloud delivery and weekly enhancements.

WWZ

Stefan Willi

CTO IT