Case Study: TTTech Auto Group harmonizes global service management with 4me

TTTech Auto Switched to 4me to Harmonize Its Tool Landscape

TTTech Auto Group, a global automotive supplier based in Vienna with operations across Europe, the USA, and Asia, needed a modern enterprise service management platform to replace a fragmented tool landscape inherited from previously independent regional teams. The company was looking for a solution that was easy to use, integrated well with other systems, delivered real-time results, and supported ITIL-based processes across the group. 4me’s ITSM/ESM platform was selected to meet these requirements.

4me implemented a single tenant across TTTech Auto’s regions, supporting request fulfillment, incident management, asset and configuration management, service level management, and change management, with integrations to systems such as Active Directory and Azure. The rollout improved process harmonization, reduced manual ticket processing by 30%, cut onboarding time from one week to as little as three days, and helped raise customer satisfaction from 3 stars to 5 stars. TTTech Auto also reported that tickets are resolved much faster thanks to real-time updates and better workflow automation.

TTTech Auto Group

Ferdinand Schluderman

Group Transformation Manager