Case Study: Province of East Flanders achieves enterprise service management efficiency with 4me

The Province of East Flanders Chose 4me to Provide One Single Service Platform for All

The Province of East Flanders, a regional government authority in Belgium, needed a future-proof enterprise service management platform to move beyond a basic incident-management approach. With around 1,700 users across 45 locations and multiple internal service domains, the organization wanted a single, customer- and service-centric solution that could support IT and other departments more effectively. 4me was selected for ITSM and ESM.

4me implemented the platform in phases, starting with CMDB, request management, and the self-service portal, then expanding into knowledge management, change management, continual service improvement, and demand management. The result was a more transparent service ecosystem with no silos, stronger self-service adoption, and better efficiency and visibility; the province now handles about 12,000 tickets a year and reports 99% user satisfaction.

Province of East Flanders

Paul Fostier

IT Director