4me
52 Case Studies
Case Study: Sistemaš improves service delivery with 4me
A 4me Case Study
Sistemaš - Customer Case Study
Sistemaš, a Croatian managed service provider supporting around 50 clients, needed a more centralized way to manage service delivery as the company grew. After using several separate tools for hours and work tracking, they turned to 4me ITSM to gain better control, improve visibility, and strengthen customer support.
4me, implemented by partner IMAVES, was rolled out in just eight weeks and included request fulfillment, incident management, knowledge management, self service, service level management, and time tracking. The result was faster support, easier reuse of knowledge articles, better overview of open requests and work in progress, and clearly improved customer satisfaction, with Service Level Management now in place to provide measurable service metrics.
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Sistemaš
Aleksandar Malešević
IT Director