Case Study: Serviceplan Group achieves faster, easier service management with 4me

Service-Centric 4me Perfectly Matches Serviceplan’s Service Philosophy

Serviceplan Group, a large independent agency group operating in 34 countries, needed a future-proof service management platform to support rapid global growth, cross-enterprise service complexity, and multiple departments beyond IT. After an earlier tool stopped evolving and a more powerful alternative proved costly and dependent on external consultants, the company turned to 4me for a service-centric ITSM/ESM/SIAM solution.

Working with local partner blu Systems, 4me was implemented in just three months, with out-of-the-box capabilities, multilingual support, mobile access, and easy self-administration helping Serviceplan Group reduce dependency and improve agility. The rollout delivered strong adoption and satisfaction: the platform now serves 4,500 users across 23 locations, handles around 200 requests per day, and has driven user satisfaction above 90% while lowering ownership costs and improving internal feedback.

Serviceplan Group

Manuel Miseré

Head of IT (Client Services & ITSM)