Case Study: Savaco improves multi-tenant service management and collaboration with 4me

Savaco - Customer Case Study

Savaco, a Belgian IT service provider based in Kortrijk, needed to replace its self-developed ITSM tool with a modern, future-proof service management platform. The company was looking for a truly multi-tenant solution that would keep customer data securely separated while still allowing quick integration and tailored setups for both Savaco and its customers. Savaco evaluated several options before choosing 4me.

4me implemented Request Management, Service Level Management, Reporting & Dashboards, and Provider Collaboration, with SSO, Active Directory, and ERP integrations. The rollout was completed on time, on budget, and on spec, with less than two weeks of technical services needed to go live. Since then, Savaco has improved customer service through out-of-the-box satisfaction metrics, boosted operational efficiency, strengthened knowledge security, and improved collaboration with customers and external providers.

Savaco

Louis Sabbe

Business Development Manager