Case Study: Restauratiefonds achieves 74% self-service adoption with 4me

Restauratiefonds - Customer Case Study

Nationaal Restauratiefonds, a Dutch foundation focused on financing the purchase and preservation of historic buildings, needed to build a new IT organization from scratch after becoming independent from a shared service centre. The team had to design processes, hire staff, and introduce new technologies in a volatile environment, while ensuring service management was available from day one. They selected 4me for ITSM and SIAM capabilities, including incident, change, asset, service level, project, and knowledge management.

4me, implemented with support from Bright Octopus, went live in just 2.5 months and was quickly adopted by users and staff. In the first quarter, 74% of requests and incidents were submitted through the 4me Self Service Portal, with 1,000 tickets received in the first three months. 4me also gave the customer strong visibility into suppliers and performance through reporting dashboards, and the solution is now being expanded beyond IT into Housing and Facilities.

Restauratiefonds

Barbara Blom

IT Lead Nationaal