Case Study: Raet improves customer satisfaction with 4me

Raet wanted to replace its aging ITSM solution and chose 4me as its new service management platform to improve customer satisfaction

Raet, a Netherlands-based HR software and services provider, needed a new service management platform to replace its aging ITSM/SIAM solution. The company wanted one easy-to-use system for both internal IT and customer support, with data hosted in the EU or on-premises to meet Dutch and Eurozone data requirements. Raet chose 4me after evaluating several alternatives, including Salesforce, Remedyforce, and ServiceNow.

4me implemented a phased service management solution covering Request Management, Service Level Management, Change Management, and Knowledge Management across multiple Raet teams. The platform also supported integrations such as SSO, Active Directory, and other internal systems, while enabling migration of about 15,000 requests without losing audit history. As a result, Raet gained clearer visibility into service processes, better SLA tracking, faster service delivery, and improved customer satisfaction.

Raet

Frans van Oudheusden

Customer Service Center Manager