Case Study: perinova achieves efficient service management with 4me

perinova Chose 4me to Optimize Service Performance

perinova, a German managed IT services provider supporting companies across the DACH region, needed a flexible, future-proof service management platform to onboard customers quickly and manage services in a simpler, more user-friendly way. The company’s previous tool was too complex for its growing managed services business, so it turned to 4me for ITSM and ESM capabilities.

With 4me, perinova implemented a service-centric platform for request fulfillment, incident management, asset and configuration management, and more, with SSO, SCIM, integrations, and automation. The rollout was fast, with the first customer onboarded within a couple of months and new customers typically onboarded in 1–2 weeks, or even in half a day in some cases. perinova reports improved collaboration, easier onboarding, and greater efficiency, with users benefiting from a single cloud-based tool and the flexibility to grow into more services over time.

perinova

Stefan Wagner

CEO and Head of Consulting