Case Study: Optinet Replaces Legacy ITSM with 4me

Optinet replaced its Remedy implementation with 4me® in under 3 months to enable Service Integration and Management

Optinet, a South African managed IT services company, needed to replace its end-of-life on-premises BMC Remedy system and move to a cloud-based platform that could support its global footprint, integrations, and SIAM ambitions. The company evaluated options including Jira, BMC Helix, ServiceNow, and an upgrade to Remedy before choosing 4me for its functionality and value proposition.

4me implemented phase one in six weeks after a three-week consultation, deploying service level management, time keeping, task scheduling, incident, request, change, and problem management, plus Jira Cloud Desk Integration Service and SCIM user account integration. The result was faster deployment within a tight deadline, simpler reporting, better visibility into incidents and requests, improved collaboration with customers and providers, and strong user adoption, with Optinet calling 4me the “tool of choice” for its technical teams.

Optinet

Alexander Pollard

Senior Project Manager