Case Study: Hans Anders achieves measurable, company-wide service management with 4me

Optical Retailer Hans Anders Required a Flexible Enterprise Solution to Manage Services for Hundreds of Stores in Northern Europe

Hans Anders Retail Group, the North-West Europe optical retailer behind the Hans Anders, eyes + more and Direkt Optik banners, needed a more flexible way to manage services across 700 stores in multiple countries. Before working with 4me, the organization relied heavily on email-based requests and follow-ups, making service levels hard to control and measure.

4me implemented an integrated enterprise service management solution with request fulfillment, incident management, configuration and asset management, service level management, and change management. The solution went live in two months and now handles about 5,000 requests per month, gives store staff full visibility into tickets, and has made service delivery measurable and more efficient; Hans Anders says the new change process especially has improved cross-department workflows and helped them better achieve their goals.

Hans Anders

Sanne Oosterhoff

Group Operations Director