Case Study: NAFTA unifies IT services and boosts automation with 4me

NAFTA Unifies IT Services on One Future-Proof Platform

NAFTA, an international energy company based in Slovakia with operations in Germany and several other countries, needed a future-proof service management platform to support multiple locations from one shared IT service center. Its previous ITSM tool could not handle different support groups or domains, making future expansion and acquisitions difficult. NAFTA selected 4me for ITSM/ESM because it fit their ITIL-based processes and offered strong value, automation, and cross-enterprise collaboration.

With 4me, NAFTA implemented a cloud-based shared service platform with separate support domains for Slovakia and Germany, enabling tickets to flow seamlessly between teams and users to submit requests in their own language via Auto Translation. The rollout was completed in just 4 weeks for Germany, and later expanded to Slovakia, with improved self-service, mobile approvals, and faster workflows. NAFTA reported significantly reduced delays, fewer status calls, monthly rather than weekly site visits to Germany, and much higher user satisfaction and productivity.

NAFTA

Ivan Mazáň

Head of IT