Case Study: MED-EL improves IT service speed and quality with 4me

MED-EL chose 4me to improve the speed and quality of its IT service

MED-EL, a global leader in hearing loss solutions headquartered in Innsbruck, Austria, needed a fast, modern, mobile ITSM platform to improve the speed and quality of its IT service across teams working in 120 countries. After evaluating several options, the company selected 4me for its SIAM and tracking capabilities, broad partner ecosystem, and flexible licensing model.

4me was implemented by partner techwork in just 90 days, covering Incident, Request, and Change Management, with Knowledge and Problem Management to follow. The rollout was so successful that MED-EL is now expanding 4me into Enterprise Service Management; the company reports significantly reduced lead times, increased first-touch resolution, and very high user and IT satisfaction.

MED-EL

Tobias Kilga

Head of IT